Shipping & Refund

ishinerdental.com can delivery to worldwide except UK and offers Free Shipping, with 3 -12 Months Warranty and 30 Days Return Policy.

Shipping

How could ishinerdental.com offer free shipping service for any product?
ishinerdental.com offers free shipping service for all shipments. Ishinerdental works with all top Chinese brands, like  Being, COXO, Jinme, Delma, Tosi, Woodpecker, etc. Products are directly delivered from factories, all brand new with top quality. There is no trial dealers between Ishinerdental and manufacturer, so customers could get the same products at reasonable price, expecially with free shipping.

Do I need to pay for Tax and Customs Duties?
ishinerdental.com offers reliable free shipping. All small parcels will be delivered under the mark of gift, with no dental words.  As per our data, only less than 1% of the package was opened and checked by customs of destination country. Customers are responsible to pay for the taxes if import taxes are charged.
Although the possibility to have import taxes is near to zero, we strongly suggest that you'd better know your import policy before your purchase happens.
You have to notice that some products may require special licenses or permits to import (such as high powered machines). It is customers’ business to handle the products that are confiscated by the Customs in customers' countries. You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from Ishinerdental, the recipient is the importer of record and must comply with all laws and regulations of the destination country.

How can I check my order status?
Ishinerdental takes DHL, Fedex, USPS, EMS as main shipping method.
Tracking number will be offered for each order from ishinerdental.com
DHL: www.dhl.com
Fedex: www.fedex.com
USPS: www.usps.com
EMS: www.ems.com.cn/english-main.jsp

Steps of processing an order
Once order has been made from ishinerdental.com, it will take 1-3 business days to process.

The step of processing order in ishinerdental.com
Step 1: Order confirmed by our system (0-1 business day)
Step 2: Order packaged by our storehouse (0-1 business days)
Step 3: Package carried to Courier or Express Center (1 day)
Step 4: Order processed by post to your destination.

Normally, we have enough products in stock, but occasionally there’s possibility that some items are temporarily out of stock. It will take 1-3 business days to get the goods back in stock.

What may affect the delivery time?
The delivery time includes processing time and shipping time. Generally, the package can arrive in destination on time. Processing time means the time Ishinerdental handles the order internally. Delivery time is determined by the destination where the order is shipped to, which is the main element that affects delivery time. Moreover, the custom policy of destination country also influences the delivery time.
 

Return & Refund

What is Ishinerdental’s return process?
1. Ishinerdental offers 3 - 12 months warranty.
2. All items within Product Warranty can be returned for either a refund or for a replacement of the same item or another similar product following our Return Policy.
3. Once you ship returned goods, please note the returned item must be with original packing. Customer center will offer you shipping address.
4. Please offer tracking number for return shipment. Ishinerdental  won’t take any responsibility for any missing return shipment.
5. Ishinerdental will arrange resend or refund upon receiving your return package within 1-3 business days.


Can I get full refund for returned package?
1. Ishinerdental offers full refund for any packages damaged by shipping companies. If you get the package damaged, please contact customer service immediately, and you can ask for a compensate from the shipping company within 24Hours.
2. For all returned packages, full refund will be credited within 1-2 business days if the package in it's original packing.
3. For all returned packages with no quality problems, ishinerdental.com will deduct the original shipping frieght from full refund.
4. For all packages outside of 30 days return policy, only partial refund will be credited.
 


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